Effective Date: 28-08-2025
At Babai’s Mart, customer satisfaction is our top priority. We strive to deliver the highest quality products and services, and we stand behind the integrity of our offerings. Our Return & Refund Policy is designed to provide a smooth and transparent process while also maintaining the hygiene and safety standards required in the food and grocery industry.

General Guidelines

To be eligible for a return or refund, the following conditions must be met:

• A valid proof of purchase (receipt or order number) is required.

• Items must be returned in original packaging, unused, and in sellable condition.

• All return requests must be made within the specified return window outlined below.

Eligible Returns

🛒 Grocery Items

• Returns are accepted within 7 days of purchase or delivery.

• Products must be unopened, sealed, and in original condition.

• Perishable items (e.g., fresh produce, dairy, frozen foods) are non-returnable for health and safety reasons.

📦 Non-Food Items (e.g., Utensils, Packaged Goods)

• Eligible for return within 14 days, provided items are unused and in original packaging.

Non-Returnable Items

Certain product categories are final sale and cannot be returned:

• Fresh halal meat and seafood

• Alcoholic beverages (as per Texas state laws)

• Cooked/Prepared food (including restaurant and catering orders)

• Opened or tampered products

• Customized catering orders or bulk party orders once confirmed

Refund Policy

• Approved refunds will be processed to the original payment method (credit/debit card, online wallet, etc.) within 5–7 business days.

• In cases where the original method is not available, store credit may be issued upon request.

• Shipping or delivery charges are non-refundable, unless the return is due to an error on our part.

Damaged or Incorrect Orders

If you receive:

• Wrong item(s)

• Damaged, expired, or defective product(s)

• Missing items in your order

Please contact us immediately at 📞 512-548-6392 or email support@babaismarts.com within 24 hours of delivery, along with a photo of the issue (if applicable). We will prioritize correcting the error through a replacement, refund, or store credit, based on your preference and item availability.

Catering Orders

All catering orders are confirmed in advance with detailed menu planning and customization. Therefore:

• Cancellations must be made at least 48 hours prior to the scheduled delivery or pickup for partial refunds.

• Cancellations made within 24 hours of the event are non-refundable due to preparation and resource allocation.

How to Initiate a Return

1. Call us at 512-548-6392 or email support@babaismarts.com with your order details.

2. Mention the reason for return/refund, and attach supporting images if applicable.

3. Our customer service team will guide you through the next steps.

Important Notes

• Returns without prior approval may not be accepted.

• We reserve the right to refuse returns or refunds that do not meet our policy terms.

• Abuse of the return policy may result in account suspension or service restrictions.

Thank You for Choosing Babai’s Mart

We appreciate your business and are committed to providing you with the best products, service, and support. If you have any concerns about your order or our policy, feel free to reach out – we're here to help.